Ethical rules

The Finnish Parking Association approved the following ethical guidelines on March 30, 2011, intended to define good practices in the parking industry. Members of the association commit to adhering to these guidelines.

• acts in the best interest of the client based on a written agreement
• operates openly, professionally, and impartially
• maintains and enhances the prestige of the parking sector
• respects other operators in the industry, competes honestly, and markets its services appropriately
• has insured its business with liability insurance, is registered in the prepayment register and the employer register in accordance with the prepayment law, and in the VAT-registered taxpayers' register, and has taken out a pension insurance
• commits to combating the shadow economy
• complies with the law on debt collection and other relevant legislation in the industry
• ensures that the staff's expertise and professional skills are at a sufficient level and that they are continuously trained

• monitoring is conducted openly, appropriately, and impartially
• the attire of personnel conducting monitoring is uniform and clearly marked with the company's name
• vehicles used for parking enforcement are clearly marked with the company's logo or other identifier
• signage is clear and unambiguous
• the control fee does not exceed the maximum current parking violation fine
• personal data and other confidential information obtained during enforcement tasks are stored carefully and not disclosed unlawfully to third parties
• the personnel conducting monitoring are not paid a commission based on the number of control fees issued
• complaints are handled properly, professionally, and carefully, aiming for a fair outcome
• customer complaints are responded to within 30 days